Consumer

We have compiled a list of resources that may be able to help you resolve an issue you are facing that is linked to your housing situation. 

If the articles below are not of use, more information can be found HERE

Problems with your energy bill

Check if you’re responsible for paying an energy bill

If you haven’t received an accurate energy bill in a while

If you think your energy bill is too high

Your energy supplier has put its prices up

If your energy supplier has increased your direct debit payments

What to do if you’re struggling to pay your energy bills

You can't afford to top up your prepayment meter

Stop your energy supplier moving you to prepayment

Grants and benefits to help you pay your energy bills

Getting extra support from your energy supplier

Make sure your home is energy efficient

 

 

Scams

Check if something might be a scam

Check if you can get your money back after a scam

What to do if you've been scammed

Report a scam

Get emotional support if you’ve been scammed

Get help with online scams

Event tickets

Event tickets

Travel

Travelling in Europe after Brexit

Claim compensation if your flight's delayed or cancelled

Cancelling a package holiday

Claim compensation for a holiday

Get airline compensation for lost or delayed luggage

Getting a refund for a cancelled or delayed train

You've changed your mind

Changing your mind about something you've bought

Cancelling a gym membership

Cancelling a service you’ve arranged

If you were misled or pressured into buying something you didn’t want

Cancel something you bought on hire purchase

Phone, internet or TV

Switch broadband, phone or TV provider

Dispute a mobile, phone, internet or TV bill

Problem with an app, software or download

Stop getting nuisance calls and texts

Cancelling a phone, TV, internet or mobile contract

What to do if your mobile phone is lost or stolen

If you’re struggling to pay your mobile, phone, internet or TV bill

Complain about a premium rate phone charge or text message

Check how much a call will cost

Still need our help? 

Citizens Advice consumer helpline: 0808 223 1133

 
 
 
 
 
 

Key Contacts