The IAG service that we deliver on behalf of Haringey Council is the main point of access to advice for those who live, work or study in the borough and delivers three key outcomes :


Delivery of IAG - Haringey residents are able to access information, advice and guidance at the time they need it.


Building capacity - having received information, advice and guidance from the provider, people feel equipped and knowledgeable to manage their needs better in future.


Quality of information - the information, advice and guidance is of high quality and those accessing the service feel their issue or query has been handled well and resolved.

Alongside Haringey Citizen’s Advice Bureau as the lead organisation, two subcontracting organisations contribute to service delivery by offering specific, tailored and locally based interventions within their areas of expertise: Public Voice and HAIL (Haringey Association for Independent Living). Together the three organisations form the Haringey Advice Partnership (HAP).


Public Voice have a focus on supporting the older community, identifying isolation and loneliness as a key concern for this community. They therefore run opportunities and activities to tackle isolations as well as link clients in to opportunities hosted elsewhere. Public Voice also run projects responding to digital inclusion, including volunteer led computer training which incorporates a strong peer support element. They also run workshops aimed at older people around a variety of wellbeing themes, most recently focusing on depression and nutrition, and information stalls to provide a flexible point of access to information.


HAIL work with those living with mental ill health. They run information stalls enabling access to information, advice and guidance as well as running workshops for their target client group on subjects including financial capability, mindfulness and Universal Credit. They run regular wellbeing sessions which include activities such as yoga. In addition, HAIL manages the website and social media for the HAP and have been successful in developing a strong brand and presence within Haringey over the three years of the contract.


The service provides access to quality Information, Advice and Guidance for all Haringey residents, as well as ensuring that up to date, locally-relevant information is available about a range of community, voluntary and peer-led initiatives.

How to access the service

Advice Line


0808 278 7966 

(Monday to Friday from 10 am until 4 pm)

Drop In Sessions


Delivered as part of