Pound Advice is funded by London and Quadrant Housing Association (L&Q) and managed by We Are Digital, is a money support programme for L&Q residents.
Referrals are made to Citizens Advice for any debt advice and this offer includes financial capability assistance.
Appointments are seen at our main office at 20E Waltheof Gardens, Tottenham, N17 7DN
How to make a referral
Call 0203 475 2221
Text pound and your name to 60777
Email pound@we-are-digital.co.uk
Attend any Citizens Advice Haringey drop in session for a referral through to the project
We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.
Sample letters
Create and download a letter to help with your problem, using one of our interactive sample letters.
Problem with Letter to
Consumer
Cancelling or returning goods Cancel or return goods bought online, by phone or mail order
Cancel goods or services bought at home or in a public place
Cancelling services Cancel a service arranged online, by phone or mail order
Cancel goods or services bought at home or in a public place
Energy supply Complain to an energy supplier
Complain about energy back-billing
Complain about energy mis-selling
Complain about your energy supply being switched without your agreement
Repay debt to your energy supplier
Faulty goods Complain about faulty goods
Complain about faulty goods bought on hire purchase
Complain about faulty goods supplied with a service
Warn trader about court action for faulty goods
Make a claim for equal liability from a credit provider
Holidays Complain about a holiday
Home improvements Complain to trader about poor quality work
Phone, TV and internet bills Complain about a phone, TV or internet bill
Services Complain about a delay to a service
Complain about the cost of a service
Complain about the poor standard of a service
Complain about faulty goods supplied with a service
Make a claim for equal liability from a credit provider
Trader in administration Ask to be placed on list of unsecured creditors if the trader owes you money
Unsolicited goods or services Say you received goods or services you didn't ask for
Debt and money
Managing debt End a hire purchase or a conditional sale agreement
Ask creditors to hold off for a short period
Tell non-priority creditors you have no money to pay
Make an offer to non-priority creditor
Request to write off a debt
Payday loans Complain about a payday loan
Healthcare
Adult social care Complain about adult social care
Complain about adult social care on behalf of someone else
NHS Complain about NHS
Complain about NHS on behalf of someone else
Housing
Repairs - private landlords Ask for local authority help if your landlord hasn't dealt with repairs
Repairs - social housing Ask for local authority help if your landlord hasn't dealt with repairs
Work
Grievance at work Make a formal complaint to your employer about a problem at work